Returns & Exchanges
At Bodrum, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our items, we offer a 14-day window for reporting any quality issues or shipping damages.
Contact Support
Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.
Submit Documentation
Provide clear photographs of the product and packaging, especially if the items arrived damaged or do not meet our quality standards.
Awaiting Review
Our quality assurance team will review your claim within 48 hours to determine if a return, replacement, or refund is appropriate.
Resolution
Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing